Penguatan Aksesibilitas Pelayanan Publik Guna Meningkatkan Kepuasan Masyarakat terhadap Balai Desa Wonosari, Grujugan, Bondowoso
DOI:
https://doi.org/10.62951/jpm.v1i4.925Keywords:
Accessibility, facility, experience, village hall, WonosariAbstract
This study focuses on analyzing the impact of accessibility, facilities, and experiences on the community's interest in visiting the Wonosari Village Hall in Grujugan, Bondowoso. The research employs a qualitative method based on a literature review, integrating various previous studies that have explored the community's interest in visiting the Wonosari Village Hall. Additionally, quantitative data were obtained through interviews with village officials and several local residents. The village hall itself plays a crucial role in supporting various administrative activities, including agendas related to both sub-district and district-level governance. The findings indicate that each variable significantly influences the community's interest in visiting the village hall. Accessibility contributes to the ease with which residents can reach the village hall, while facilities and experiences are closely linked to the satisfaction levels following their visit. Those three plays a key role in determining the extent of the community's reliance on the village hall services, particularly in the context of technological advancements that allow for the use of social media and the internet. This aims to contribute to the fields of education, social sciences, and environmental studies, and serve as a reference for other researchers interested in further exploring the Wonosari Village Hall.
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